Refund policy

Refund Policy:

We strive to provide the highest quality services and products to our customers. However, if you are not completely satisfied with your purchase, we offer a refund policy to ensure your satisfaction. By selecting to purchase any of our products and services you are agreeing the following terms and conditions:

  1. Service Refunds:

    • Photo Editing and Color Correction: Due to the personalized nature of our services, we do not offer refunds for completed photo editing and color correction orders. However, we are committed to working closely with you to address any concerns and ensure your satisfaction. We ask that you closely inspect your edited files and note all corrections needed as we will allow for two free revisions and every additional revision mentioned after the second will come at a fee of $10.00
    • Photo Scanning and Restoration: Once the scanning or restoration process has been completed, refunds are not available. However, if there are any issues with the digital files or restoration work please don't hesitate to let us know as with the sensitive nature of these types of jobs we will have unlimited revisions if it is a necessary part of the process.

  2. Product Refunds:

    • Mounting, Framing, and Canvas Wrapping: Each mounting, framing, or canvas wrapping order is custom-made according to your specifications. Therefore, refunds for these products are only available in cases of manufacturing defects or damages during shipping. Please notify us within [number of days] of receiving the product and provide photographic evidence of the issue. We will work with you to arrange a replacement or refund.
    • Framing and wrapping of the prints do come with a lifetime warranty and any damage will be repaired or replaced at no cost to you. If unable to come pick up or drop off the piece it is the clients responsibility to ship the piece back but we will mail it back at no cost to you. 

  3. Refund Process:

    • To initiate a refund request, please contact our customer support team within 30 days of receiving the product or service. Provide a detailed explanation of the reason for the refund request along with any supporting evidence.
    • Our team will assess the request and respond to you within 14 days with further instructions.
    • Approved refunds for products will be processed within 14 days upon receiving the returned item. Refunds for services will be processed as per our agreement.

Please note:

  • Shipping costs for returning products are the responsibility of the customer unless the return is due to a manufacturing defect or damage during shipping.
  • Refunds will be issued in the original form of payment unless otherwise agreed upon.

We value your satisfaction and are committed to resolving any issues promptly and fairly. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.